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Homeowner Inquiries

Service & Technical Support

Bosch Service Technical Support is available for HVAC service professionals only.

If you are a homeowner, please contact a local HVAC contractor for diagnosis, service, and technical assistance.
Homeowners who call or email Service Technical Support will be instructed to contact a local contractor.

Parts & Replacement Components

Bosch does not provide parts identification or ordering directly to homeowners.

Please contact your local HVAC contractor for parts assistance.
Your contractor will handle parts identification and ordering on your behalf.

Contractor / Distributor Inquiries

Sales Support (Inside Sales)

For product support, ordering assistance, and product feedback: Email: wshporders@bosch-hcgroup.com
(Used for product questions and feedback.)

Service Technical Support (HVAC Professionals Only)

Technical support is available for qualified HVAC service technicians.

Phone: 877‑874‑7378

Follow prompts 1, then 4

Email: cg-upgtechsupport@bosch-hcgroup.com

Note: Homeowners are not supported through Service Technical Support and should be referred to a local contractor.

Parts Identification & Ordering

J‑Series and B‑Series Products

(JCH, JCV, JSH, JSV, JE, JMW, JRE, JRC, BB, BC, BE, BR, BV)

Email (Customer Service): wshporders@bosch-hcgroup.com
For parts identification and ordering.

Legacy Skymark Products (Built in Ajax, ON)

(Including RSV, RSH, VWP, HWP, GAC, SGA*, RGA*, SEA*, REA*, SWA*, DGA*, DEA*, AC (D*HH, DPH), VAC (DPV, D*SK), CVWC (CPV), CSV, DSV, DSH, PV*, PC*, PH*, VB, VSCB, VSB, VPB, VSCS, VSCH, VPCS, VPH, VPC, VPP, KPH, KPV, CN, VCN)

All parts identification and ordering is handled through Source 1.
Email: upgsource1parts@bosch-hcgroup.com

If you are a Source 1 distributor and need assistance: 800‑536‑6112

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